Definitions
Bank: Arab Bank plc.
Customer: A natural or legal person. A singular comprises dual and plural
as well.
Online Registration: subscripting, adding /deleting alerts,editing personal
information, deactivating, reactivating and
terminating the SMS Banking Service online through a link on Arab bank plc website.
PIN:Personal identification number for Visa Electron Card.
These terms related to Short Messages (SMS) are applied in so far as they do not
conflict with the Manual of
General and Special Terms for Dealing with the Accounts and The Banking and Electronic
Services.
1. The Short Messages Service (SMS) includes that the Bank sends
to the customer (but not obliged to do so)
Short Messages at his/her mobile phone. Such
messages contain information on the services which are provided
or created by the Bank or any other information
the Bank deems appropriate The customer shall notify the bank.
in writing when changing his mobile number,
otherwise the SMS messages sent to the customer on the number
available on the Bank records shall be correct.
2. The Bank shall provide the customer with detailed instructions
of the service through the "Bank" website or the
service user guide or by any agreed upon channel
of communication or by any other way may be deemed appropriate
by the Bank, and the customer undertakes to
follow the detailed instructions accurately upon usage.
The customer undertakes that he has known and
understood the mechanism of the service and any
information provided by the Bank is considered
for guidance only.
3. The Bank may share information about the customer internally
to provide the customer with new services.
4. The customer will be fully responsible for the sets maintenance
of their devices operations and communications costs
upon subscription.
5. The Bank is offering the service through the communications
networks ( Internet/ Fixed Phone/ Mobile), utilizing
the best security measures, but the Bank is
not responsible for any errors that might be occurred due to the
unprotected and open nature of such networks.
Therefore, the customer shall be solely responsible for all risks
inherent in, or resulting from using the service
which the customer has subscribed to.
6. The customer understands completely that the mobile phone number,
Visa Electron card number and PIN are
considered the identification means to verify
the customer's identity, therefore, all transactions performed using
them and anyone using them will be considered
the customer. The customer shall be liable for all transactions
performed by using his / her identification
means and responsible for any change, loss or transfer of any of such means
to others until such time as the Bank is able
to suspend the service upon the customer request
and as agreed with the bank and then the customer
shall provide the bank with a written.
7. In case the customer entered his/her Visa Electron PIN incorrectly
more often than allowed during the online registration,
the online registration service will be de-activated
and customer can reactivate the service by calling the Customer
Contact Center or visiting any branch.
8. The customer may request to temporarily suspend the service
by a written request to the Bank or through access
"Online registration" or by calling the Call
Center. The Bank has the right to suspend the service at any time partially,
and for any period of time without any prior
notice to the customer,and without giving any reasons. In case the service
is suspended completely the Customer should
be informed thereto.
9. The Bank will not be responsible in case of irregularity or
the service is non-operational or if inaccurate information
is given through the service as per the capabilities
and coverage of communication companies and services providers
in the countries.
10. The customer authorizes the Bank to debit all the commissions and
expenses arising from the use of the service for
the additional SMS Alerts on any of the customer's
accounts with the Bank. However, no charges applied
on the basic SMS Alerts "SMS Express" & Marketing
SMS, where a fee of JD 0.03 starting from the Sixth messages applies
for "SMS Express Plus" alerts.
11. The Customer undertakes to inform the Bank by writing or by "Online
Registration" or through ATMs,
if he/she changes his Mobile phone number or
personal information.
12. The Bank has the right, at all times and without a prior notice or
giving any reason, to amend any of the forgoing Terms
and Conditions. Such amendment shall be deemed
effective on the Customer's part upon the Bank's advice by ordinary
mail to his address known to the Bank, the Bank's
statement regarding the mailing or through SMS service or
through Call Center of such amendment advices shall be binding
on the Customer's part.
13. The availability of SMS service abroad depends on the service
operator in the other Country.
14. In addition to the terms and conditions of this manual, rules regulations
related to the use of electronic channels
which are issued based
on the applicable laws and any amendments thereto shall be applicable and binding
for
both parties.